The arrival of warmer weather has spurred our teams into action as we are diligently constructing our fiber network, and gearing up for an exciting summer of connecting Bozeman residents to high-speed fiber internet. Despite our enthusiasm, it’s crucial to acknowledge the potential for unintended damage during any construction project. We understand the apprehension that comes with such possibilities and want to reassure you that our teams are committed to promptly repairing any damage they may cause. To guide you through this process, we’re sharing the steps to take to get us involved in the event of damage during your fiber installation.
Firstly, let’s delve into the construction and installation process:
Once you’ve signed your agreement and scheduled your installation appointment, we initiate contact with Montana 811 on your behalf. This service coordinates with utility companies to mark their lines with paint or flags. This allows our teams to installt you fiber conduit without fear of hitting any major utility lines. Unfortunately sprinkler systems are not considered utilities and can’t be marked by Montana 811, potentially leading to sprinkler line damage during your conduit and fiber installation.
While the prospect of sprinkler line damage may be concerning, rest assured that we are dedicated to fixing any such damage caused by our teams. Simply notify us as soon as you observe damage to your sprinkler system during installation, and we’ll handle the repairs.
Taking care of damages doesn’t just apply to your sprinklers. If you notice any other damage our teams may have unintentionally inflicted on your property during the installation process let us know, and we will get it taken care of.
Now that you know we have you covered in the event of any damage here’s how to get us involved:
First, document the damage as thoroughly as possible. We recommend testing your sprinkler lines as soon as weather permits and taking note of any grass or property damage caused during your installation.
Once you’ve gathered this information, reach out to our exceptional customer service team through one of the following channels:
- Phone: (406) 312-5777
- Email: support@yellowstonefiber.com
Make sure to send them as much information as possible about the damage that has been done. Include any pictures or time frames that are relevant to the damage, the more information we have the more easily we can help get it fixed. Once our customer service team has been contacted, they will reach out to our field crews who will swiftly initiate the repair process, ensuring you’re back up and running as soon as possible.
We hope this guide will help you navigate any damage concerns you may come across from your fiber installation. For any lingering questions, feel free to contact us at support@yellowstonefiber.com we would be happy to answer any other questions you may have!