If there’s one thing we love more than providing fast internet, it’s hearing about our customers’ experience and answering their questions! Questions are a vital part of learning and understanding, especially when it comes to your internet connection. So to help make things easier, we’ve put together this list of frequently asked questions and answers, designed to help you better understand our services and what to expect from our network.
What is the difference between Yellowstone Fiber and my Internet Service Provider (ISP)
Great question! To put it simply, Yellowstone Fiber provides the physical fiber-optic infrastructure that connects directly to your home, while your ISP delivers internet services over that infrastructure.
What do I do if my sprinkler is damaged during my installation?
Damage to your sprinkler system is an unfortunate incident that can sometimes happen when getting your fiber line installed but never fear we are here to help! We guarantee that any damage caused by our crews while installing your fiber line will be covered by us. To get us involved all you need to do is give our customer service team a call and send over any photos/details of the damage and they will get you set up with a plan to get it fixed! You can give them a call at (406) 312-5777 or send them an email at support@yellowstonefiber.com.
I live in an HOA, how do I get service to my home?
Since HOAs are on private roads, we can’t build our network in that area unless the HOA board gives us permission to do so. So whether you can get our service to your home depends on the approval of your HOA. If you are interested in us coming to your HOA you can send our team a message at sboswell@yellowstonefiber.com to get started!
How will I know when service is available at my address?
The best thing to do to see if your address is available to sign up is to enter it our sign up page. We also announce any new footprint releases and cities on our social channels so make sure to follow us there to stay up to date on any changes to our network. You can find us on X, Facebook, LinkedIn, Reddit, and Instagram.
What is a footprint?
A footprint means something a little different at Yellowstone Fiber. When we started our buildout of Bozeman we broke it up into smaller sections which we call footprints. When we complete all the addresses in a footprint we announce its release and let residents know they can sign up for our services!
What do I need to do if I want to cancel my services or change my speeds?
Since your ISP is the one that is providing the actual internet services, they will be the one you need to contact to cancel your service or change your internet speeds! When you make these changes with your ISP they will let us know and we will update our system accordingly. You can find a full list of their contact information here.
Where can we find outage and maintenance notifications?
We have a whole X page (Yellowstone Fiber Status) dedicated to letting you know when we have outages or any planned maintenance.
You say you’re “open access”. What does that mean?
Being an open-access network means we build and maintain the fiber-optic infrastructure, and then open that network up to Internet Service Providers (ISPs) to use and offer their services to customers. We love this model because it gives our customers options to choose from and helps promote healthy competition that can keep prices low!
If I don’t like my ISP can I switch?
Absolutely! If you’re not satisfied with your ISP all you need to do is give us a call! Let us know which ISP you’d like to switch to and we will get that set up for you!
My speeds aren’t what I signed up for. How can I fix this?
We understand the frustration that not getting the speeds you signed up for can cause. There can be a couple of different reasons you might not be getting the speeds you signed up for. The best thing to do if you are experiencing issues with your connection is to reach out to your ISP. They will be able to walk you through most problems you may encounter with your internet connection. You can find their contact information here. You can also contact our customer service team at (406) 312-5777, or support@yellowstonefiber.com and they would love to help in any way they can!
We hope this blog answered all your burning questions about Yellowstone Fiber! Did we miss any questions you had? If you still have questions please reach out to us! Our customer service is here to help you and would love to answer any questions you may have about our services. You can give them a call at (406) 312-5777, send them an email at support@yellowstonefiber.com, or click the blue message bubble in the bottom right-hand corner to start chatting with them directly!